30 Day Return/Exchange Policy
Mountain Mat has a 30 day return policy for refunds or exchanges. Requests in writing must be made within 30 days of the initial order.
We stand behind the quality of our mats, but in the event that you are unhappy with your mat, advise by emailing email@example.com within 30 days of placing your order. Let us know your ORDER NUMBER and the reason why you wish to return your product.
If the product is damaged or faulty, please include photos so that we can clearly understand your concerns. In certain situations, we may not require you to return the product prior to sending a replacement if the issue is clear from your photos. If we cannot resolve your issue via digital photos, we will request that you return the product to us so that we can examine for faults.
Returned items MUST be in original packaging with ALL original tags/stickers in place. Mats cannot have been used ANY WAY and MUST be folded along the same fold lines with which they were received. If the plastic mats are folded incorrectly or carelessly, there is a chance that undue pressure placed on the woven plastic when inserting back into the carry bag or during transit may cause damage, rendering them unsellable and therefore voiding any option for a refund or exchange.
Mats MUST be received by us in perfect re-sellable condition. Any eligible replacement item or refund due will not be processed until the returned item has been received and reviewed by us.
If you have used the mat, damaged the mat, or thrown away the labels and packaging, then it is yours to keep.
Mountain Mat will not accept a return or exchange on any SALE items or purchases made using a discount voucher or code.
Returns and Shipping Costs
If the product isn’t damaged, but you are unhappy with the color, for example, please e-mail us within 30 days of your initial order at firstname.lastname@example.org. Please note that return postage costs are your responsibility.
We will e-mail you return instructions and refund your money upon receipt of the product – in new, re-sellable condition. All tags/stickers attached, and folded along original fold lines.
Mountain Mat cannot be held liable for damage to or the loss of items being returned. We recommend you use a tracking service on any return postage.